What Personal Information We Collect

Depending on how you interact with Ironbark Estate, we may collect information such as:

• Your name
• Email address
• Phone number
• Booking and accommodation details
• Information provided in an enquiry or other communication with us
• Payment and transaction information required to process a booking; and
• Information about your use of our website.

We only ask for information that is reasonably necessary to provide our services, manage bookings and communicate with you.

How We Collect Your Information

We may collect personal information:

• When you contact us through our website, email or phone;
• When you make or manage a booking through our website;
• When you subscribe to our newsletter or marketing communications;
• When you make a payment through our website;
• When you communicate with us before, during or after your stay; and
• Automatically when you use our website, including through cookies and website analytics.

Our online booking system is operated by Happywin Pty Ltd. Online payments made through the website are processed securely by Stripe. We do not generally have access to your full payment card details.

How We Use Your Information

We may use your personal information to:

• Respond to enquiries;
• Process and manage your accommodation booking;
• Communicate with you about your booking or stay;
• Process payments and related transactions;
• Provide and improve our services;
• Manage and operate our website and booking system;
• Send you news, offers and other marketing information about Ironbark Estate, where permitted and where you have agreed to receive such communications; and
• Meet our legal and business obligations.

We will not use your personal information for unrelated purposes unless permitted or required by law or you have otherwise agreed.

Payments

Online payments made through the Ironbark Estate website are processed using Stripe, a third-party payment service provider.

We use Stripe to securely process payments and related transaction information. Stripe may collect and process personal information in accordance with its own privacy practices and policies.

Cookies and Google Analytics

Our website uses cookies and similar technologies to help the website function properly and to understand how visitors use the website.

We use Google Analytics to help us understand website traffic and improve the website and our services. Google Analytics may collect information such as your device type, browser, approximate location, pages visited and how you interact with the website.

This information helps us understand which parts of the website are useful to visitors and how we can improve their experience.

You can manage cookies through your web browser settings. Some website functions may be affected if cookies are disabled.

Marketing Communications

We may send marketing communications to customers and subscribers about Ironbark Estate, including news, special offers, events and other information that we believe may be of interest.

Marketing communications are sent using our own customer management and communication system.

You can unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting us directly. We will respect your request to stop receiving marketing communications.

Sharing Your Personal Information

We may share personal information where reasonably necessary to operate Ironbark Estate and provide our services. This may include sharing information with:

• Payment providers such as Stripe;
• Website, hosting and technology service providers;
• Contractors or suppliers who assist us in operating Ironbark Estate; and
• Government agencies or other parties where required or authorised by law.

We do not sell your personal information.

Some of the technology and service providers we use may process or store information outside Australia. Where this occurs, we will take reasonable steps to ensure that your personal information is handled appropriately.

Protecting Your Information

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access, modification or disclosure.

However, no website or electronic storage system can be guaranteed to be completely secure.

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, or where we are required to keep it for legal or business reasons.

Accessing or Updating Your Information

You may contact us to ask what personal information we hold about you or to request that inaccurate or outdated information be corrected.

We may need to confirm your identity before providing access to personal information.

Please contact us using the details below if you would like to access or update your information.

Privacy Concerns or Complaints

If you have any questions or concerns about how we handle your personal information, please contact us first. We will review your concern and work with you to resolve it.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) through https://www.oaic.gov.au/ .

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services or the way we handle personal information.

The latest version will always be available on this website, with the date of the latest update shown at the top of the policy.